🕒 Order Processing Time
We know you’re excited to get your hands on your new cosplay gear! That’s why our team works tirelessly to process all orders within 1-2 business days after payment confirmation. During peak seasons or major sales events, processing might take slightly longer, but we’ll always keep you updated!
🌍 Shipping Options & Times
We ship to cosplayers across North America, Europe, and Australia (with some limitations to Asia and remote areas). Choose the shipping method that best suits your needs:
| Shipping Method | Carrier | Delivery Time | Cost |
|---|---|---|---|
| Standard Shipping | DHL or FedEx | 10-15 business days after dispatch | $12.95 |
| Free Shipping | EMS | 15-25 business days after dispatch | FREE on orders over $50 |
✨ Pro Tip: Planning for a specific convention or event? Order early to account for shipping times and any potential customs delays! We recommend placing your order at least 4-5 weeks before you need your costume.
↩️ Returns & Exchanges
Not completely happy with your purchase? No problem! We offer a 15-day return policy from the date you receive your items. Please ensure items are unworn and in original packaging with all tags attached.
To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return.
🎭 Remember fellow cosplayer: Every day we’re helping thousands of fans worldwide transform into their favorite characters without breaking the bank. We’re passionate about making your cosplay dreams a reality!