Hey there, fellow cosplayer! đ We know you’re excited to bring your favorite characters to life, and we’re here to help. Check out our FAQs below for answers to all your questions about our products, shipping, payments, and more!
đī¸ Products & Orders
Q: What types of costumes do you offer?
A: We specialize in a wide range of epic costumes from Anime, Video Games, Movies, TV Shows, and TV Dramas. Whether you’re channeling your inner superhero, anime protagonist, or fantasy character, we’ve got you covered!
Q: Are your costumes high quality?
A: Absolutely! We’re passionate about helping you transform into your favorite character without breaking the bank. Our costumes are designed for authenticity and durability, so you can shine at any convention or event.
Q: How do I place an order?
A: Simply browse our categories, select your perfect costume, add it to your cart, and proceed to checkout. You’ll need to provide your shipping details and payment information to complete your order.
đ Shipping & Delivery
Q: Where do you ship to?
A: We ship to cosplayers across North America, Europe, and Australia. Unfortunately, we currently have limited shipping to Asia and some remote areas.
Q: How long will it take to receive my order?
A: After you place your order, our team processes it within 1-2 business days. Then, shipping times vary:
- Standard Shipping (DHL/FedEx): 10-15 business days after dispatch – $12.95
- Free Shipping (EMS): 15-25 business days after dispatch – FREE on orders over $50
Q: Can I track my order?
A: Yes! Once your order ships, we’ll send you a confirmation email with tracking information so you can follow your costume’s journey to your doorstep.
đŗ Payments & Pricing
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Q: Are there any hidden fees?
A: Nope! The price you see at checkout is what you pay. The only additional cost might be standard shipping ($12.95) if your order is under $50, or any applicable customs fees in your country.
âŠī¸ Returns & Exchanges
Q: What is your return policy?
A: We offer a 15-day return policy from the date you receive your items. To be eligible for return, items must be unworn and in original packaging with all tags attached.
Q: How do I initiate a return or exchange?
A: Please contact our customer service team at [email protected] with your order number and reason for return. We’ll guide you through the process!
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item arrived damaged or defective.
đ Account & Security
Q: Do I need to create an account to shop?
A: No, you can check out as a guest! However, creating an account lets you track your orders faster and saves your information for future purchases.
Q: Is my personal information secure?
A: Absolutely. We use industry-standard encryption to protect your personal and payment information. We never share your data with third parties without your consent.
Still have questions? We’re here to help!
Reach out to our friendly customer service team at [email protected]
Happy cosplaying! đ