Hey there, Cosplayer! đź‘‹

Welcome to Cosplay Sales Store – your go-to destination for the finest Anime Costumes, Game Costumes, Movie Costumes, TV Costumes, and TV Drama Costumes! We know how important it is for your cosplay to be perfect, and we’re here to make sure you have the best experience from checkout to costume debut.

Shipping Information

We ship globally! However, please note that we currently do not serve some Asian regions and remote areas. If you’re unsure whether we deliver to your location, feel free to reach out to us at [email protected].

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation.

Shipping Methods & Delivery Time

We offer two shipping options to suit your needs:

  • Standard Shipping: Shipped via DHL or FedEx.
    • Delivery time: 10-15 business days after shipment.
    • Shipping fee: $12.95.
  • Free Shipping: Shipped via EMS.
    • Available for orders over $50.
    • Delivery time: 15-25 business days after shipment.

Returns & Exchanges Policy

We want you to be 100% satisfied with your cosplay gear! If something isn’t quite right, here’s how we can help:

Return & Exchange Window

You may return or exchange items within 15 days of receiving your order.

Conditions for Returns & Exchanges

  • Items must be unused, unwashed, and in original condition with all tags attached.
  • Please include the original packaging and any accessories.
  • Proof of purchase (order number or receipt) is required.

⚠️ Non-Returnable Items

Due to the intimate nature of cosplay products, the following items cannot be returned or exchanged:

  • Custom-made or tailored costumes
  • Wigs, makeup, or any hygiene-sensitive items
  • Items marked “Final Sale” or “Non-Returnable”

How to Initiate a Return or Exchange

Just follow these steps:

  1. Contact our customer service team at [email protected] within 15 days of delivery.
  2. Include your order number and reason for return or exchange.
  3. We’ll respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions.
  4. Pack the item securely and include the RMA number inside the package.
  5. Ship the package to:
    Cosplay Sales Store Returns Department
    3786 Marietta Street
    Santa Rosa, US 95401

Return shipping costs are the customer’s responsibility unless the return is due to an error on our end.

Refund Process

Once we receive and inspect your returned item:

  • Refunds will be processed within 5-7 business days.
  • The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Please note: Shipping fees are non-refundable.

Exchange Process

If you’re exchanging for a different size or style:

  • We will ship the new item once the return is received and approved.
  • Standard or free shipping will apply to the new shipment.

Need Help?

We’re always here for you! Reach out at [email protected] for any questions about shipping, returns, or exchanges.

Happy Cosplaying! 🎭